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Sales Policy

You can check our sales policy below. If you want to request more information do not hesitate to contact us.

OUR PRODUCTS

The products you can find in our store are citrus, oranges and mandarins grown in the Valencian Community in the fields of the SerraBartual family located in the municipalities of: Aldaia, Ribarroja Del Turia and Villamarxant. We cultivate oranges for more than 3 generations, always respecting tradition and the environment. You will find in our store several varieties of oranges and mandarins, all with a unique and exquisite taste.

Please be sure to read the descriptions of the products you are considering buying.

PURCHASING PROCESS

The order is made on our website: www.orangaddict.com in the “Shop” section. Just select what type of fruit you want and follow the steps of the purchase.

TERMS AND CONDITIONS OF PAYMENT

Payment can be made either by credit card or through Paypal.

  • Credit Card

    When you make your order online, once you have validated all the information about your purchase, you will be presented with a new page where you must enter your card details. This screen comes from an accredited bank (Bankia) and the data entered will be transmitted directly to it.

    3D SECURE: Customers who pay for their orders by credit card will use the 3DSecure payment system. It is the form of payment developed by VISA and MASTERCARD that makes possible the realization of safe purchases in Internet and authenticates to the buyer like legitimate holder of the card that is using.

  • PayPal

    It is an accredited Financial Institution for internet purchase transactions. It is very used and offers total security of payment. You can use your Paypal account if you already have one or pay directly with your Visa or MasterCard.

SHIPPING POLICIES AND DELIVERIES

All our oranges are sent from the municipality of Aldaia Valencia. Each order is sent by a parcel delivery company.

We send our oranges and mandarins within 24 hours, from the next morning after your order (it can reach several days according to destination). Although orders can be made every day of the week, deliveries will only be made Monday through Friday.

Orders placed on Thursdays and Fridays will be sent the following Monday in the morning as the transport companies do not distribute the weekends and therefore the fruit would not arrive as fresh as we wish.

Your order will be sent to the address indicated on our website.

  • PACKAGING

    We pack our oranges in a natural and sustainable way. The process is simple, the oranges are given a cloth of linen or cotton to clean the dust of the field and put in a wooden box which in turn is inserted into a cardboard and is ready to reach their homes.

  • DEVOLUCIONES

    The boxes we send are made of wood with our logo and these at the same time are inserted in a kraft type cardboard for safety. If, on receipt of the shipment, the box is damaged due to poor handling of the transport or in a different box that does not carry our printed logo, you can reject it indicating the reason on the delivery note of the carrier. If this happens, you will receive in the next days a new box at no cost.

    If the box is not satisfied with the quality of our oranges, you can call us within 72 hours to +34 689 94 99 995 for national calls or +34 645 615 264 for international calls from Monday to Saturday from 9:00 am to 20:00 without interruption . You can also contact us by email: hello@orangaddict.com. We will remove the box and return the amount or we will replace a new one.

    The purchase amount will be refunded by bank transfer once the item has been received under the same conditions in which it was sent.